Περιγραφή
An ideal quick course for anyone who needs to make effective telephone calls in a business context.
- UNIT 1: Shall I put you through?
Telephoning basics: Identifying yourself, Getting through – Making excuses – Dealing with communication problems
- UNIT 2: “Could you spell that for me?”
Exchanging and checking information – Spelling over the phone – Saying email addresses
- UNIT 3: “Let me get back to you on that.”
Voicemail greetings – Leaving and taking messages – Prepositions
- UNIT 4: “When would suit you?”
Making and confirming arrangements – Saying times and dates – More prepositions – Mobile phone calls
- UNIT 5: “I’m very sorry about that.”
Making and dealing with complaints – A technical support hotline – Tips for telephone customer care
- UNIT 6: “How does that sound?”
Making and reacting to proposals – Reaching agreements
Duration: Mini Course (12 hrs)
Lesson Type: Group Lesson (3-5 persons)
Level: B1+ – C1
Starting Period: December 8th 2021
Time: 18.00 – 19.45
Fee (Group Lesson): 150 €
(Teaching material included)